Returns & Exchanges

At Vixen Brand, we want you to feel confident in every piece you wear; if you are not completely satisfied, we offer returns and exchanges within 30 days of delivery for unworn items with original tags. Please ensure all items are in their original condition to qualify for a full refund or store credit.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

3

Ship It Back

Drop off your package at any authorized carrier location and keep your tracking receipt for reference until the return is processed.

4

Receive Your Refund

After our warehouse team inspects your return, we will issue a refund to your original payment method or process your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing